Knack Systems is a SAP HANA Cloud Platform Partner and has extensive experience implementing SAP Hybris Cloud for Service: Support Site edition that offers customers a self-service support site while reducing service costs.
SAP Hybris Cloud for Service Support Portal based on SAP HANA Cloud Portal (HCP) helps organizations deliver exceptional customer service experience with the cloud-based support site. It allows customers to take control of-
- Creating new tickets
- Tracking support requests with the latest status at their fingertips
- Collaborating with Service Agents to resolve issues quickly
- Accessing knowledge base to find answers themselves, reducing service costs
The SAP HANA Cloud Platform can help quickly build, extend, and integrate modern, mobile-capable apps to meet enterprise business needs. The SAP HANA Cloud Platform, portal service has out-of-the-box integration to SAP Hybris C4C. It is utilized by enterprises to develop self-service customer support sites and partner portals. A Cloud portal of this caliber enables secure extension of the reach of SAP Hybris C4C. Portals with these features allow for navigation, branding-theming, personalization, content exchange, site lifecycle, role-based authorization, and social collaboration.
It is possible to instantly develop appealing websites to offer browser-based access to on-premises systems with the SAP HANA Cloud portal. Knack Systems’ clients frequently utilize the out-of-the-box integration of SAP HANA Cloud portal to on-premise SAP systems, SAP SuccessFactors, and SAP Hybris Cloud for Customer to construct order implementation sites, partner sites, and customer support portals.
As an open PaaS (platform-as-a-service) solution, the SAP HANA Cloud Platform offers exclusive in-memory database and application services. The HANA Cloud Platform empowers organizations to promptly develop fresh applications or extend current ones. With the HANA Cloud Platform, extending SAP applications can be done in a matter of minutes — in the cloud. Organizations can conveniently and quickly offer secure, contemporary applications to any device through the SAP HANA Cloud Platform.