SAP Managed Services

Knack Systems SAP Application Management services (AMS) supports a round-the-clock operation with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model that improves the SAP solution-based landscapes and ensures an uninterrupted business operations and an ongoing productivity improvement in your organization in a cost effective manner.

Value Proposition:

  • Certified application support resources
  • Leverage offshore delivery model to keep the support costs predictable and transparent
  • Reduced risk, reliable and sustainable operations
  • Lowered Total Cost of Ownership (TCO)
  • Agility and flexibility to scale in order to align with changing business environments
  • Unmatched expertise that suits medium to large enterprises equally
  • Allows customer time and resources to focus on their core competencies

SAP Application Management Services (AMS):

  • Application support, BASIS and Security support, enhancements and bug fixes
  • Execution of Service Requests, Application Administration and Release Management
  • Roll outs, upgrades, extensions and migrations
  • DBA support and system administration
  • Help desk services using SLA frameworks
  • 1st and 2nd level support
  • Monitoring and trouble-shooting daily/weekly/monthly jobs
  • Performance monitoring and tuning
  • Analysis & reporting
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