Companies are moving from simply making customers happy to making employees happy to make customers happy. The emphasis on employee user experiences is growing, because happier employees mean better customer service.
Additionally, customer loyalty is harder to obtain and needs to be won. If service doesn’t meet their needs quickly, customers leave.
It’s time to go a level deeper and learn the best practices of field service.
Connect with purpose and make customers happy
- Harmonize your field service processes
- Create consistent mobile experiences
- Deliver smart analytics with machine learning and the IoT
- Redefine self-service for field service
- Create an on-demand service network
Download our SAP field service solution brief to learn more about how you can stop broken, fragmented experiences, integrate your service capabilities to allow your ERP and customer relationship management systems to communicate with each other, and enable comprehensive service execution from first contact to billing.
Download the Solution Brief