Takes the right steps to deliver superior experience to their sales organization and B2B and B2C customers

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Project Description

Digital eCommerce Journey

The B2B - dealer/distributor experience solution, B2C experience solution, and the sales representative experience solution were combined.

The unified solution was tightly integrated with industry intelligence tools, such as Dodge report, for lead management.


Helping Customers Realize Their Vision 

In operation since 1906, Sloan has quickly risen to worldwide popularity and emerged as a leading manufacturer of commercial plumbing systems. The brand now spearheads the green building movement and is committed to water sustainability, encouraging nations to reduce and preserve water.

Letting Innovation And Strategic Engineering Show The Way

As a brand that has been helping companies meet sustainable standards, Sloan is steadily writing success stories with commercial building projects across geographies. To deliver world-class experiences to its B2B customers -,dealers, contractors, architects, developers, and more, Sloan wanted to modernize their B2B omni-channels platform.

All set to further elevate the aesthetic without compromising on quality

Sloan engaged Knack Systems to combine their B2B - dealer/distributor experience solution (SAP Commerce Cloud), B2C experience solution in the form of website (Drupal CMS) and the sales representative experience solution (SAP Sales Cloud). Sloan is now able to deliver superior experience to their sales organization, B2B customers (dealers, contractors, architects, developers, and more), and B2C customers, leveraging the unified customer experience solution deployed by Knack Systems.

With this major step, Sloan’s reps now have a way to easily access commerce leads from their account, quickly create quotations, and send them out to contractors. This step in their digital transformation journey has opened up new revenue streams, and the brand is experiencing a steady reduction in call and email inquiries. Sloan is making the most of the increased customer, partner, and employee satisfaction enabled by the implementation. Furthermore, as a result of the back-end ERP integration, Sloan now reports better visibility to stock, shipping information, order tracking, order history and pricing.

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Years of Experience


Offices Globally


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