Join us to hear how Birla Estates and their peers are improving sales processes to compete at the highest level. 

Knack Systems and SAP India are pleased to invite you to an Exclusive Digital Transformation Conclave, Lunch, and Networking Event dedicated to exploring how sales and service personnel can get better visibility of what customers value the most, so they can satisfy the customer expectations and build trust and loyalty.

You will also hear from Knack Systems, SAP, and Birla Estates—one of our successful customers—about how they are transforming their sales and service experiences, resulting in a customer experience like never before.

Target Audience:

The event is suitable for all business representatives, who are looking to welcome digital transformation in their organization in the area of Sales and Service and are ready to evolve to be integrated into the new digital economy.

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  • Engage customers in a brand new way

  • Sell collaboratively

  • Become a customer-oriented business

  • Boost customer satisfaction by as much as 38%

The AGENDA focuses on real-world transformation issues and challenges, and on finding business opportunities. Topics we’ll cover during the conference include:

  • •    Key Note by SAP CX India leadership
  • •    Challenges: Current gaps in the sales and service set-up
  • •    Trends: How businesses across the globe are redefining their sales and service approaches
  • •    Solution: How does SAP’s new offering – ‘SAP Customer Experience’ help businesses build intelligence sales and service processes
  • •    Customer Story: Presented by Mr. Amit Jagtap – Head of SAP and IT, Birla Estates
  • •    Experience the 4th Generation SAP Customer Experience Suite (Demo)
  • •    Ask the experts
  • •    Lunch and Networking


Hyatt Regency, Mumbai

Sahar Airport Road, Ashok Nagar, Andheri East,
Mumbai, Maharashtra 400099

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