Intelligent Cloud ERP and Digital Transformation for Professional Services

Trends transforming Professional Services Industry – AND how you can thrive

We’ve been speaking to Professional Services firms similar to yours in the course of helping them win in what is a competitive market place. On the basis of our conversations, we wanted to share our insights into what we think will be the key business drivers in Professional Services in 2018. This year has seen many firms start to re-think how they attract and serve clients, with automation and the client experience being a key area of focus. In particular:

Business Drivers Linked to Technology

Driver 1: BUSINESS TRANSFORMATION AND GROWTH

Executing mergers, consolidations, and acquisitions smoothly without reliance on programming or external IT

Driver 2: OPERATIONAL EFFICIENCY

Achieving more with same resources by standardizing, automating, and optimizing processes and reducing manual steps. Improving margins, cash flow, and profitability.

Driver 3: CUSTOMER EXPERIENCES

Attracting and retaining top talent to deliver services above and beyond client expectations. Main objective – to outperform the competition

Driver 4: PEOPLE PIPELINE

Most of the conventional rainmakers in companies are retiring and this is turning the spotlight on a snowballing skills scarcity among professional service providers and other advisers who are now in leadership roles and must be counted on to sell new and more complex work. Prosperous firms are focusing on adaptable and shifting people strategies, positively identifying talent and high performers, ‘stretching’ people, and continually identifying ‘skills’ gaps.

Driver 5: VALUE PRICING

Customarily, professional services firms charge clients on an hourly basis. It’s anticipated that more firms will switch to value-based pricing as they try to become “advisers” rather than just being service providers paid by the hour.

Driver 6: AUTOMATED BRAND MANAGEMENT & DOCUMENT CREATION

The professional services industry has been particularly unhurried when it comes to cloud adoption. Paralyzed Crippled by security apprehensions, the abundant established benefits of cloud-based technology have been largely side-lined by leading global professional services enterprises. 2018 has already seen this change, when the world’s fourth largest professional services firm announced its migration to the cloud for document management activity this year. As cloud software, we’ve seen heightened demand among some of the top professional services firms that use cloud to automate and control brand management and document creation.

Considering these trends, allow us to ask you this: Is your firm future-ready? Here’s our guide to help you out with the answer in this scenario.

Download the Guide

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