Audio-Technica is a Japanese company that designs and manufactures professional wired and wireless microphones, headphones, phonographic magnetic cartridges, and other audio equipment. Knack Systems was engaged by audio-technica to replace their legacy CRM solution with a new-generation solution SAP Hybris Cloud for Customer that could seamlessly integrate with their existing SAP ECC.
Central Florida Health (CFH), Inc., is a not-for-profit healthcare organization operating two acute care hospitals and a heart institute in Florida. Knack Systems partnered with them to implement SAP Hybris Cloud for Customer, Sales and Marketing to manage their Sales and Marketing activities and provide a 360° view of the customer for better intelligence - financial information, patient data, and activity reports - to their Sales team.
Nature's Way is one of the largest and most technologically advanced of all supplement manufacturers in the United States. Knack Systems supported them in enhancing their customer-centric strategies for growing and supporting the organization and replacing their homegrown Sales Information Portal with SAP Hybris Cloud for Sales and Service to improve sales productivity and information access.
Summit Electric Supply Co. Inc. is a privately held, independent wholesale distributor of industrial electrical equipment and supplies. Knack Systems engaged with them to move to the next-generation of SAP Hybris CRM solutions - Cloud for Customer (C4C) - that could bring in increased adoption rates.
Veeco Instruments, Inc. is a global leader in Process Equipment technology serving LED, Solar, Data Storage, Materials Science, Optical, and Wireless markets. Knack Systems migrated them from a legacy CRM (SalesLogix) to a more robust CRM solution SAP Hybris Cloud for Sales, which could seamlessly integrate with their existing SAP ERP system.
AM General is an American heavy vehicle manufacturer based in South Bend, Indiana. They engaged with Knack Systems for SAP Hybris Cloud for Customer implementation for multiple users with sales, service, and marketing capabilities
A global american pharmaceutical company chose Knack Systems to support their operations by implementing SAP JAM, SAP Hybris Cloud for Customer and its integration with SAP ERP and Cisco Cloud Telephony.
DocuSign is a San Francisco- and Seattle-based company that provides electronic signature technology and Digital Transaction Management services for facilitating electronic exchanges of contracts and signed documents. Knack Systems helped DocuSign enhance their Sales Quotes and Orders processes for customers that use SAP Hybris Cloud for Customer (C4C) as their CRM solution, capture the status of their DocuSign envelope, and listened for push updates from DocuSign into the SAP Hybris C4C Solution.
Thunderhead is a privately owned British founded software company who, since launching in 2004, has become a recognized global leader in the customer engagement market. Knack Systems implemented SAP Hybris Cloud for Customer for ThunderHead that could develop an end-user view of their One Engagement Hub and enable meaningful and contextual interactions with customers.
Cunningham Lindsey (CL) is one of the largest loss adjusting and claim management companies in the world. CL engaged Knack Systems for implementation of SAP Hybris Cloud for Customer for its 260 sales users.
Insight Enterprises Inc. is an Arizona-based publicly traded global technology company that focuses on business-to-business and information technology capabilities for enterprises. Knack Systems supported them in enhancing their SAP Hybris Cloud for Customer experience and maintaining their Cloud for Customer environment (ClientLink) to improve sales productivity and information access.
Advanced Micro Devices, Inc. is multinational semiconductor company that develops computer processors and related technologies for business and consumer markets. Knack Systems has implemented SAP CRM - Marketing Development Funds (MDF) for North America, Latin America, Asia and EMEA region at AMD Inc. This will help them to manage and allocate funds to their partners, provide self-service for requesting and claiming funds, and ensure legal compliance of funding practices.
A 14 year long association relationship wherein Knack Systems has supported the various initiatives including rollout of SAP CRM, OTC, and WM for US, European and Canadian operations. Currently providing a cost effective and 24*7 coverage for their ECC, CRM, APO, Portal, BI environment.
Bell and Howell, LLC is a leading provider of solutions and services for paper-based and digital messaging solutions. Knack Systems was engaged by B&H to upgrade their SAP CRM E-commerce Sales & Service from SAP CRM 5.0 to SAP CRM 7.0
Bentley Systems, Incorporated, is a software company that produces solutions for the design, construction and operation of infrastructure. Knack Systems integrated their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
Bose Corporation is one of the largest and best-known audio technology developers and product manufacturers in the United States and throughout the world. Bose is known for home entertainment systems and speakers, the Wave® products, premium automotive music systems, noise reducing headsets for consumers and pilots and sound for public spaces and musicians. Knack Systems parntered with them to integrate their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
Brother International Corporation is one of the premier providers of products for the home, home office and office. Knack Systems implemented SAP Cloud for Sales which enabled them to have a single centralized, intuitive & intelligent sales force automation system.
Buhler is the worldwide specialist in and technology supplier for plant engineering and services for the transformation of renewable commodities and synthetic materials into high-quality, functional products and resources (resource transformation). Knack Systems parntered with them to integrate their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
CenterPoint Energy is a Fortune 500 electric and natural gas utility serving several markets in the U.S. states of Arkansas, Louisiana, Minnesota, Mississippi, Oklahoma, and Texas. Knack Systems parntered with them to integrate their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
Citrix (NASDAQ: CTXS) is the leader in mobile workspaces, providing virtualization, networking and cloud services to enable new ways to work better. Knack Systems provide production support for their SAP systems.
Direct Relief is a nonprofit organization based in Goleta, California that focuses on improving the quality of life by bringing critically needed medicines and supplies to local healthcare providers worldwide. Knack Systems implemented SAP CRM 2007 Partner Channel Management, E-commerce (B2B) and Sales order management that helped them achieve operational efficiency and transparency that in-turn helped them with more collections of donations.
DTE Energy Co. is a Detroit, Michigan-based utility company involved in the development and management of energy-related businesses and services nationwide. Their marketing team were able to execute and track campaigns more efficiently using seamlessly integrated SAP CRM & ExactTarget. This was achieved using Knack Systems unique propreitary connector ET<>Connect.
Electrolux is a global leader in household appliances and appliances for professional use, selling more than 50 million products to customers in more than 150 markets every year. Knack Systems is engaged to provide application and production support for their SAP CRM System.
Flushing Bank serves consumers, businesses, and public entities by offering a full complement of deposit, loan, and cash management services through its 17 banking offices located in Queens, Brooklyn, Manhattan, and Nassau County. Knack Systems is currently engaged with them to implement and support their Microsoft Sharepoint projects, and also for Sport Consulting opportunities.
GC America, Inc., a dental care company, manufactures dental care products. Its products include asepsis products, bonding agents, cements, composite restoratives, endodontics/core materials, equipment, finishing/sealants, glass ionomer restoratives, impression materials, laboratory products, preventive products, reline products, and temporary restoration systems. Knack Systems implemented SAP CRM leveraging Rapid Deployment Solutions (RDS) methodology enabling sales and service capabilities.
Hawker Beechcraft Corporation is an American manufacturer of general aviation and military aircraft, ranging from light single-engined aircraft to twin-engined turboprop transports, and military trainers. Knack Systems integrated their SAP CRM solution with Miller Heiman' Green, Blue & Gold Sheet leveraging its unique connector. MH<>Connect.
Hollister Incorporated (Hollister) is a specialty medical products company. It undertakes the development and manufacture of health care products and services pertaining to wound care, continence care, ostomy care and bowel care. Hollister had implemented SAP CRM Sales, Marketing, Interaction Center and Analytics in CRM 4.0 winclient. Looking to take advantage of new features and functionality of CRM 7.0 they are upgrading to CRM 7.0. Knack Systems is supporting the client to do a technical upgrade, global roll out across the US, Canada and UK, CTI interface and interface to Data Warehouse and Data Cleansing tool.
Hewlett-Packard Company (HP), incorporated is a provider of products, technologies, software, solutions and services to individual consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the Government, health and education sectors. Knack Systems has been supporting the various CRM initiatives at this leading Hi-tech company. The initial project was one of the biggest and complex CRM Service project spanning 134 countries and over 10,000 agents. Later leveraging its global delivery model Knack Systems helped the client to achieve a rapid and cost effective upgrade to CRM 2007 and implementation of CRM Service Orders. Implementation and Upgrade of CRM has helped the client to streamline and optimize its service processes achieving greater customer satisfaction and resulting in improved revenue for the client. Knack Systems has leveraged global delivery model to achieve cost optimization, rapid resource mobilization and a flexible resource schedule.
Johnson Controls is a global diversified technology and industrial leader serving customers. Johnson Controls wanted to build a channel to support it B2B interactions with its customer and give them the ability to customize products to buy, reduce the time for order processing and display status of the order. Knack Systems implemented SAP CRM B2B ISA and SAP R/3. Additionally now for over 3 years Knack Systems has been providing SAP CRM Production support using global its delivery model. Also, Knack Systems has upgraded the JCI system landscape from SAP CRM 4.0 to CRM 7.0 including ISA-B2B.
Kennametal is an American supplier of tooling and industrial materials. Knack Systems enabled them to create and manage real time coupon in SAP CRM from B2B ISA.
KPMG is one of the largest professional services companies in the world. KPMG has parntered with Knack Systems to enable integration of SAP CRM with ExactTarget leveraging Knack Systems' unique connector, ET<>Connect. Knack Systems also support them with Spot Consulting opportunities.
Lennox is a leading manufacturer of air conditioning and heating products. Knack Systems has helped Lennox in upgrading SAP CRM e-Commerce, Interaction Center from CRM 4.0 to Ehp1 to support their commercial and Residential business. Also, implemented SAP Cloud for Sales and Integrated ECC>>CRM>>SAP Cloud for Sales seamlessly using HANA Cloud Integration (HCI).
A 5 year long association Knack Systems has been an implementation partner and has successfully supported SAP R/3 Implementation for Order-To-Cash, Procure-To-Pay and Supplier Relationship Management.
Mentor Graphics Corporation is a world leader in Electronic Design Automation (EDA) Tools business. Knack Systems provide Spot Consulting for their various IT Projects.
Nutrisystem is a provider of weight loss products and services. Initially, the company offered weight loss counseling and products in brick and mortar centers. Knack Systems was asked to help NutriSystem with optimizing business process during system migrations as well as evaluate business critical processes, design and deliver solution. Knack Systems provides production support and maitainance of their SAP landscape.
Nu Skin Enterprises is an American direct selling and multilevel marketing company which develops and sells personal care products and dietary supplements. Knack Systems integrated their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
Olympus Corporation is a Japan-based manufacturer of optics and reprography products. Knack Systems provide Spot Consulting for their various IT Projects.
OSRAM Licht AG is a multinational & world' leading lighting manufacturer headquartered in Munich, Germany. Knack Systems integrated their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
PepsiCo Inc. is an American multinational food and beverage corporation headquartered in Purchase, New York, United States, with interests in the manufacturing, marketing and distribution of grain-based snack foods, beverages, and other products.Knack Systems was engaged with their key business initiatives to support the Marketing and Field Services. Knack Systems had also supported the implementation of SAP Trade Promotion Management and SAP Interaction Center for CRM-Service and technical and functional upgrade to SAP CRM 2007.
Perdue Farms is a major chicken processing company based in Salisbury, Maryland, United States with annual sales in excess of $6 billion. They wanted to leverage the capabilities of SAP TPM to streamline the Promotion process and drive greater ROI on trade spend. Knack Systems helped both the business and IT team to visualize the value impact of SAP TPM via a customized prototype using our Center of Excellence. This has helped the company to decide on SAP TPM compared to other products. We are now engaged in Project Planning and execution.
Reliant. an NRG Company is a leading energy innovation and working to simplify and enhance the way you power your home, your business and your life. Knack Systems parntered with them to integrate their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
Sanofi S.A. is a multinational pharmaceutical company headquartered in Paris, France, as of 2014 the world's fifth-largest by prescription salesSanofi engages in the research and development, manufacturing and marketing of pharmaceutical drugs principally in the prescription market, but the firm also develops over-the-counter medication. Knack Systems provide Spot Consulting service for their various IT Projects.
SAP America recognizes and acknowledges Knack Systems’ expertise through its strong partnership status which includes ‘SAP Services Partner’, ‘SAP Gold Partner’, ‘Co-Innovation Partner’ , ‘Rapid Deployment Partner’ and ‘Value Added Reseller (VAR) for SAP Cloud for Customer’. Knack Systems also provides Spot Consulting service for SAP' various IT project.
Shane Company or Shane Co. is the largest privately owned jeweler in the United States. The company is a direct diamond, ruby, and sapphire importer that operates twenty retail stores across the United States and their website ShaneCo.com. Knack Systems integrated their SAP CRM system with Silverpop' digital marketing tool using its unqiue connector, SP<>Connect.
Sharp is a leading designer & manufacturer of electronic products. Knack Systems implemented SAP CRM Service and Interaction Center implementation and integration with ECC. The field service was supported by implementation of Syclo. The scope included Service Management (Incl. E ServiceMaster Data Management, Service Contract and Plan, Service Order and Confirmation Management, Complaints and returns Management, Contract and Entitlements, Warranty Management, Field Services and Customer Interaction Center. Currently we are also supporting Sharp in multiple Projects in SAP & Non-SAP.
Implemented SAP CRM-TPM for Sony Canada. This involved implementation of SAP CRM Funds Management, Claims Management, Trade Promotion planning, integration with BPS and ECC. Knack Systems is currently supporting Sony’s TPM environment
Super Retail Group is one of Australia's Top 10 retailers and is listed on the Australian Stock Exchange. Knack Systems was chosen by SRG to help them integrate their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
Tech Data Corporation is a wholesale distributor of technology products. Knack Systems migrated them from their existing third party cloud CRM to a more robust enterprise wide SaaS based SAP Cloud for Sales solution for sales & marketing department. We have also integrated SAP CRM with ExactTarget leveraging ET<>Connect.
Tim Hortons Inc. is a Canadian multinational fast casual restaurant known for its coffee and doughnuts. Knack Systems parntered with them to integrate their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
TSI is a leader in the design & production of precision measuring tools for aerosol science, air flow, indoor air quality, etc. Knack Systems parntered with them to integrate their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
Started by Imagine Dragons & The Robinson Family to help families battle the UNSEEN costs of childhood cancer. Knack Systems helped them to implement SAP JAM.
Vitra is a Swiss company dedicated to improving the quality of homes, offices and public spaces through the power of design. Knack Systems parntered with them to integrate their SAP CRM solution with ExactTarget' digital marketing automation tool using its proprietary connector, ET<>Connect.
Project1 SAP CRM - Wacker Neuson is one of the world's leading manufacturers of compact construction machines, construction and site equipment. Knack Systems is currently implementing SAP WCEM, BCM, and Interaction Center. Project2 SAP Cloud for Sales - The first order of business to Knack Systems was implementing a CRM system the sales department actually wanted to use. The user-friendly system reduced the training time needed to get the sales team up to speed, and provided access to significantly more information without VPN access. The mobile app enabled sales agents to get 90% of the information they needed out in the field, cutting down the amount of time wasted on sales calls for the back office, and providing a 360 degree view of orders, interactions, warranty claims, customer touch points and the last department that handled a particular customer. Gain Metrics: Wacker Neuson is hoping to double revenue within 5 years with the new systems, with much of the increase attributed to a 40% productivity boost in the field sales force. Reduction in calls into back office. Reduction in time to enter quote for light equipment. Increase revenue – provide answers regarding products quickly to obtain sale.
American Railcar Industries, Inc. is a leading North American designer and manufacturer of hopper and tank railcars. ARI provides its railcar customers with integrated solutions through a comprehensive set of high quality products and related services. ARI is located in St. Louis, MO and has over 2,500 employees. With virtually no structured system in place to track accounts, activity, contacts, leads and opportunities, American Railcar looked to leverage their investment in SAP by harnessing the benefits of SAP’s Cloud For Customer solution and streamliing the sales process within the manufacturing, leasing and repair divisions.
Knack Systems helped them become better able to track customer complaints, track service calls, and perform analyses and evaluations in order to continuously improve. The company has done a few studies about time, which reported the work with SAP could save anywhere from 7-10 minutes per dispatch for assisting customers. The cloud-based service also offers ELITech the mobility that they did not previously have. Field-based staff that are out doing service calls in physicians' offices actually have access to customers' past tickets, similar tickets and other data that customers have previously provided to tech support.
Foster Farm was not using a legacy CRM systems and were dependent on Miller Heiman Blue and Green excel sheets to maintain their sales information. Foster Farm wanted to leverage their existing investment in SAP ERP to enhance their sales processes. They wanted to adapt the best practices offered by cloud CRM which could also accommodate their existing processes set using Miller Heiman Green and Blue sheet.Knack Systems helped Foster Farms create an efficient sales organization using SAP Cloud for Customer - Sales that is integrated with Millier Heiman allowing their sales team to invest more time engaging with customers and spend less time on administrative tasks. Now they can derive analytics around customer engagement.
Haier’s Sales team attended one of Knack Systems’ weekly Friday Cloud for Sales demos at the end of November and immediately they were impressed by the User Interface, Mobility capabilities and deep, native Integration to core SAP ERP. Salesforce.com couldn’t compete with the level of integration SAP/Knack could offer out of the box. In addition, Knack’s references in the consumer products industry and our 15+ years of niche experience in the Customer Engagement and Commerce space swung the pendulum in our favor.
Royal Cup had been using a mixture of paper records, spreadsheets, email and act! to track customer interactions and manage the sales process. Royal Cup realized that these disparate systems were an impediment to an efficient and effective customer engagement strategy and made the decision to modernize their approach. After evaluating SalesForce.com and Microsoft Dynamics CRM along with SAP Cloud for Sales, they came to realize that SAP Cloud For Customer offered the best value and overall ROI.