Hybris Marketing can be handy for contextual marketing in real-time. It lets you engage and delight your customers while cultivating brand relationships as you market your business to each customer. Conventional marketing campaigns may not be able to fully engage individual customers due to the lack of knowledge of what each customer needs and wants. This results in indiscriminate messages to everyone in the target market. Hybris Marketing addresses this concern by enabling marketers to have an in-depth understanding of their customers. This way, they know exactly what they have done, what they are currently doing, and what they could do.
The platform provides real-time insights to let you know the context of every customer. The information will be valuable when you need to leverage those insights to create and deliver more personalized and individualized customer experiences in every channel. SAP Hybris Marketing is a safe and hassle-free solution that can let you understand your customers in real-time by dynamically capturing and enriching customer profiles into a single perspective. Likewise, it leverages implicit customer signals so you can tell what customers want or need.
SAP Hybris Marketing is useful when you want to deliver better and more personalized customer experiences. Customer engagement can be more successful when you are proactive and capable of providing relevant customer experiences in real-time. Moreover, you need to be able to tap into emotional factors that encourage the buying process. Hybris Marketing lets you convert in-the-moment opportunities into contextually relevant experiences and elevates customer loyalty and online community participation among new engagements.
Hybris Marketing can help your business market faster and more effectively as it lets you react to opportunities from customers proactively. This is accomplished through the alignment of your resources, performance, and marketing process, and by increasing your visibility. The Hybris Marketing suite applies more transparency into the entire marketing performance of your business, so you can respond to new opportunities quickly, optimize your marketing plans, and manage your team effectively.
Author: The Knack Team
Short posts and insights shared by a group of Knack System’s SAP subject matter experts in the customer engagement, marketing, sales, commerce, and service space.