Sales teams, managers, and specialists are often challenged with ways to engage customers efficiently and gain smarter ways to sell. SAP Hybris Cloud for Sales is a solution that can empower your business and its sales team with insights that can help you sell better, especially on digital platforms. Cloud for Sales can take you beyond CRM to establish better relationships with your customers and boost brand loyalty. Using this solution, sales management can be easier as it lets you keep up with the customers and the latest ways to make your business more compelling and relevant each day.
SAP Hybris Cloud for Sales is not your typical selling platform that stores and displays data. It lets you perform transactions too. To successfully close a sale, a professional must be able to identify what the customer wants or needs. Cloud for Sales presents, acquires, and stores customer data throughout the transaction and transforms that data into actionable intelligence, so you can create targeted and effective promotional and selling tactics for a specific type of customer — whenever and wherever. This way, your business can practice an increasingly popular logic known as ‘thinking back to front’.
Cloud for Sales lets you access customer information from your back office and gets it in front of your sales team. That way, your sales team will have better insight into whom to target across mobile and online platforms. SAP Hybris Cloud for Sales can improve the way your sales team identifies issues and needs of customers, so they can close the sale well and use the insights to encourage customer loyalty. Likewise, it encourages productivity when it helps your sales teams save time by focusing on selling and engaging with customers rather than on administrative tasks. Cloud for Sales can integrate with email applications, too, so all conversations with customers can be found in one place, without any duplicates.
Author: The Knack Team
Short posts and insights shared by a group of Knack System’s SAP subject matter experts in the customer engagement, marketing, sales, commerce, and service space.