A big chunk of today’s consumer population is digitally connected, linked to social networks, and is well aware and knowledgeable of the latest technological trends. Consumers are becoming increasingly savvy and sophisticated. To engage these empowered customers, you need to transform your company into a unit that collaborates and works better.
One of the best ways for your business to match up to the high expectations of this digital age’s customers is to migrate to the Cloud. How will you be able to do this? Fortunately, there are companies that provide technology solutions for the new economy—including customer service, sales, and social solutions. These business management solutions can ultimately enhance your productivity and profitability.
As an example, Cloud for Sales can provide you a ‘sales assistant’ that can give you a guided selling process at every age of the sale. Cloud for Sales also enhances collaboration on matters such as contacts, appointments, and tasks through hassle-free integration with MS Outlook and Lotus Notes. Its dashboard can give your sales professionals a 360°-view of their customers to complete the sales cycle.
Meanwhile, Cloud for Service will allow client relations and customer service professionals to access ticket status, escalations, and key service metrics on-the-go that would enable better CRM services. Cloud for Social, on the other hand, will give you access to the latest social media trends across the globe with new scheduled alerting capabilities feature, plus a personalized marketing platform for social media.
If you have decided to migrate to the Cloud, choose a premium SAP consulting partner that has a long history of successfully completing complex business use cases of SAP Hybris Cloud for Service and SAP Hybris Cloud for Sales. Pick a frontrunner technology solutions company that can provide you with the latest innovative solutions that will keep your business future-ready.
Author: The Knack Team
Short posts and insights shared by a group of Knack System’s SAP subject matter experts in the customer engagement, marketing, sales, commerce, and service space.