SAP cloud for service can be the solution to increase your profit and customer retention rate. It is designed to help your agents and managers provide better experience to customers. This can be crucial if you are running a customer service center, which customers can contact when they need to buy or inquire about something. As a cloud-based IT solution, SAP cloud for service offers a more flexible and future-proof way to increase productivity, reduce downtime, and improve the quality of your customer service. Here are five things you need to know about SAP cloud for service:
- You get a cloud-based support solutionAll capabilities of SAP Cloud for service are accessible from various web browsers. It helps you improve your customer service experience, lets you manage certain tasks better, such as creating new tickets. Likewise, it makes it easier to track support requests, collaborate with agents for a faster way to resolve issues, and access a knowledge base to seek answers independently and minimize service costs.
- It comes with features that are designed to make it easier for agents to enhance the customer experience.Multi-channel service ticketing provides a more centralized experience for agents across phone, email, and chat. Response management for emails make it easier to look back at conversation histories in one place to maximize the efficiency of agents. Escalation and routing rules are applied to make sure that cases will always be sent to and handled by the right individual.
- Acheive higher adoption among users with SAP Cloud for Service
You may implement a great service solution but adoption among users can always pose a challenge for you. With SAP Cloud for Service’s easy, intuitive and user friendly front-end, users quickly get hooked on to the systems and thus increasing the adoption rate.
Choose a right SAP consulting partner to implement SAP Cloud for Service
Working with a premium SAP consulting partner with immense experience with SAP Cloud for Service should make it easier to plan and implement SAP cloud for service with a self support portal leveraging SAP HCP (HANA Cloud Portal). If you have an existing SAP Cloud for service, the same consulting partner can leverage the solution to ensure full compliance with your business requirements.
Author: The Knack Team
Short posts and insights shared by a group of Knack System’s SAP subject matter experts in the customer engagement, marketing, sales, commerce, and service space.