Retailers operating in today’s fast paced, tech-driven environment have to work through all kinds of challenges in order to stay relevant and competitive, especially with the consumers’ increasingly high expectations. Nowadays, it is not enough that you always keep stock of the right products. You also need to keep customers satisfied by filling their orders faster and making the whole process more affordable for the customer. Add to this the fact that savvy shoppers use multiple devices and channels all throughout their customer journey and the magnitude of the work you need to do becomes even more evident. This is why you need to invest in the most efficient and reliable e-commerce platform provider to help you overcome the rapidly moving online retail environment and thrive despite the pressure of high expectations from modern consumers. Here are useful tips on choosing the right e-commerce platform provider for your business:
- First things first, list down and specify your requirements and prioritize them in terms of front-end-needs and back office integrations. Assess the solutions you need and think about features like customer management and catalog requirements. Look for exceptional qualities like flexible architecture, security, high performance, mobility, and scalability
- Clarify your expectations and make sure that everyone is on board with them. Specify tasks for your consultant or service provider and the results you expect, as well as the actual cost of their services.
- Know your prospect partner’s work and experience. A strong portfolio is an excellent indication of quality, but make sure that their credentials hold value and are relevant to your own line of business. Look for a provider that has worked with companies of the same size and similar business model.
- Finally, look for compatibility. Expertise, skill level, and technology offerings are not enough to ensure partnership success. Look for a company that is the right cultural fit and can adjust well with your team. Study how they operate and how they interact with your own people.
Author: The Knack Team
Short posts and insights shared by a group of Knack System’s SAP subject matter experts in the customer engagement, marketing, sales, commerce, and service space.