SAP CX Partner | info@knacksystems.com

Let our 24/7 SLA-based support keep your SAP Commerce Site up & running 24/7

Choose our exclusive Managed Care Services for your SAP Commerce.

Discover how we can help you maximize your e-store’s potential

5 Signs you need a new support provider

Your store issues remain unresolved after 24 hours

Your site isn’t secure enough

Your growth plans are kept for later

Your site has slow load times and low conversions

You aren’t aware of the full potential of your website

Featured Growth Stories

Goal: Needed support services to manage B2B & B2C storefronts

Over a Billion Dollar
in digital annual revenue

Client for: 6+ Years

Services offered: SLA-based support, brand storefronts rollout & continuous improvement

Goal: Managed support for B2B commerce digital channel

100 Million Dollars
in digital annual revenue

Client for: 2+ Years

Services offered: SLA-based support, market rollout, and continuous improvement for SAP Commerce Cloud

Knack Systems’ Application Managed Services Can Help!

As a specialist Application Managed Services provider for SAP Commerce Cloud systems, we have helped hundreds of businesses make the most out of their SAP Commerce investments, improve time-to-value, lower TCO, and maximize ROI.

From a global 24/7 Helpdesk with L1-L2 support levels to SAP CCv2 upgrades, and everything in between, Application Managed Services ensure that your online store functions to the fullest all day, all through the year. Get the SAP Commerce Cloud support you need now.

24/7 SLA-Based Allocation Managed Services

Application Managed Services to keep your website up and running at all times

Expert Development Teams
  • Meet deadlines and find opportunities
  • Get help with your never-ending to-do lists
  • Avail broad development capabilities
  • Receive continuous updates and communication
Seamless Integrations
  • CRMs
  • APIs
  • ERPs
  • POSs
Timely Security & Patch Updates
  • System strengthening and protection
  • Risk management and liability reduction
  • Fraud prevention
Improved Performance
  • Load times
  • Legacy system updates
  • Performance optimization
  • Site speed
  • Traffic spike/event preparation
  • Legacy System Updates
  • Caching
  • Regular upgrades

Optimizations and Enhancements

Explore and utilize your e-store’s full potential

Better Compliance
  • PCI
  • FFL
  • HIPPA
  • Others
Enhanced Conversions
  • Devices
  • Funnels
  • Channels
  • Checkout process
UX Audits
  • Site search
  • Navigation
  • Product display
Improved Workflow
  • OMS
  • Back office
  • Fulfillment

24x7 SLA-based support. Consider issues resolved within 24 hours.

Global Footprint with 200+ SAP Managed Care Specialists.

Right-sized plans made to meet your requirements.

Centralized Customer Service Portal with Ticketing System.

More about Knack Systems’ SAP Commerce Cloud Application Managed Services
Knack Systems is a leading global provider of 24/7 SAP Commerce Cloud support services.

Our e-Commerce Application Managed Services (AMS) can maximize your ROI—whether you are a B2B, B2C, or B2B2C business, or even a marketplace. For over 20 years, our expert consultants have partnered with organizations like yours to manage and enhance their e-Commerce experience, improve their brand image, and help them make more profits.

Application Managed Services:

A team structure that fits your unique needs:

Lean team structures and Minimum Viable Products differentiate us from other providers. We structure our teams to fit your development, testing, and documentation needs.

Ready-to-refer documentation and proactive monitoring:

Our team safeguards your e-Commerce platform proactively with a rigorous root cause analysis and continuous monitoring.

Reporting support:

With timely customer insights from our analytics team, you are better positioned to respond to issues, even before they materialize.

Business As Usual: SAP Commerce Cloud (HYBRIS) Managed Services
  • 24/7 production support: dedicated or shared model
  • Detailed root cause analysis and Hybris health check
  • Application maintenance and monitoring
  • Post Go-live support services and code audit at regular intervals
  • Testing SIT, manual, regression, sanity, smoke
Enhancements
  • Solution architecture and design and implementation roadmap definition
  • End-to-end Hybris B2B, B2C, and industry-related accelerators implementation and adaption
  • New accelerators for distributors and platform customizations and upgrades
  • Feature-enhancements: Promotions, SmartEdit, Pricing, Tax calculations, etc.
  • UI designing
Integrations
  • Integration of existing ERP and other 3rd-party systems with Hybris
  • Social media integration and payment gateway, loyalty, CMS, and 3rd-party integrations
  • Accounts and invoice integration and analytics integration
  • Campaigns and email integrations and data hub for integration
Delivery Solution
  • Delivery model for support and enhancements and DevOps CIDC and release management
  • Weekly reporting model and planning on patches and upgrades
  • Knowledge transition and planning

Flexible. Scalable. Reliable. Cost-effective.

With Knack Systems, you receive the best mix of skills, knowledge, and infrastructure abilities.

200+ SAP e-commerce managed care specialists

Knowledge of the latest global e-Commerce best practices

Local and global support capabilities and alignment with SAP strategy and roadmap

Robust suite of tools, processes, and accelerators

Start your Journey with us.

Fill this form to connect with an E-commerce Application Managed Services expert