Maintenance and Support Services

Knack has a strong global presence and our service offerings are designed to help global companies maintain their operations efficiently at an optimal cost. We provide both proactive and reactive multivendor support for your networks, systems and software through effective problem management and updates. Knack Systems' remote/offshore support processes provide the ability to meet the growing requirements for uniformity of service delivery across country and cultural boundaries.

• Software Maintenance and Support may include
• Isolating and resolving problems that require in-depth software knowledge
• Guidance in locating solutions to known problems
• Information to resolve procedural problems
• Answers to frequently asked questions
• Provision of temporary work-around procedures to circumvent a problem until a code-level fix is provided
• Code-level patches for problem resolution