Knack Systems offers 24X7 support and maintenance services through its offshore delivery centers. This reduces the total cost of ownership and frees up critical IT resources for its clients. Knack Systems believes in defining Service Level Agreements at the outset of a maintenance assignment so that its clients benefit from a clearly defined services level.

Maintenance

The rapidly evolving economic environment and the changing technology landscape has thrown up new challenges in business environments and the need for technology to constantly keep pace with the rapid pace of change. As a result, technologies constantly keep changing and corporations have to upgrade and migrate to newer technologies.

However, existing legacy systems continue to remain the the heart of an organization's information systems and the knowledge warehouse. Some of the best practices and processes are embedded in these systems and users are accustomed to these systems. The challenge is to integrate these legacy systems with the new technologies while deriving the throughput and the robustness that these systems have to offer.

As applications evolve, issues related to non-standard development practices, lack of good documentation and scarcity of resources that understand these systems arise. Maintaining them is crucial because the performance of all the applications is dependant on them. As a result, legacy maintenance burns up a significant part of the IT budgets and resources of an organization. But it is a fairly mundane and steady task, and so, lends itself as a good candidate for outsourcing.

Knack Systems has its own mainframe - an S-390 at one of our offshore development centers, which allows us to develop applications and train resources in our own environment and to seamlessly integrate with our client's environments. Knack Systems has well defined methodologies to undertake maintenance of such systems, enhance them as per changing business and user needs as well as adhere to strict SLAs, thus maximizing returns to our clients.

Knack Systems offers 24X7 support and maintenance services through its offshore delivery centers. This reduces the total cost of ownership and frees up critical IT resources for its clients. Knack Systems believes in defining Service Level Agreements at the outset of a maintenance assignment so that its clients benefit from a clearly defined services level.

Knack Systems' comprehensive offshore maintenance service covers the following:

• Curative maintenance for defect fixes. Knack Systems also offers beeper support
  
  
• Adaptive maintenance to support changes in business and technical requirements
  
  
• Enhancements
  
  
• Optimization to enhance maintainability.

Here the systems being maintained are restructured, revitalized and rewritten if necessary for performance tuning

The figure given below explains Knack Systems' System Maintenance Methodology: