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SAP CRM B2B Order Processing
Business Objective
Our client is the largest global provider of integrated products, systems
and services in the buildings market. Having an extensively huge customer
base with various needs and spread over huge geographical locations.
Client needed a customer centric solution and wanted to harness the power
and reach of web to integrate its costumers with its business processes.
They decided to go for SAP CRM with B2B Internet sales to achieve its
goal, with Knack Systems, expertise in SAP CRM space.
Environment/Tools
- SAP R/3
- SAP CRM
- SAP CRM ISA (B2B)
- SAP CRM CIC
- 3rd party software integration like Sybrix
System Functionality
- Secured environment on internet where clients customers can pro-actively
be part of their Sales Model and do business online
- Integrated MySap environment keeps the customer in sync with entire
Sales order processing cycle.
- Client is able to promptly inform its customers about its new products
offerings in a convenient visual environment
- Provides interfaces for other existing legacy systems to talk to CRM
hence providing a seamless IT landscape with SAP CRM as single window
for all customer needs.
Achievements
- Increased customer satisfaction and retention by providing personalized
products and value added services
- Greater ability to communicate with customers and Improved data quality
and transparency, enabling enhanced decision making
- ASAP methodology in conjunction with Knacks reusable libraries
helped the customer with reduction in overall time and cost of implementation
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