Case Studies

• SAP CRM B2B Order Processing
  Client needed a customer centric solution and wanted to harness the power and reach of web to integrate its costumers with its business processes. They decided to go for SAP CRM with B2B Internet sales to achieve its goal, with Knack Systems, expertise in SAP CRM space.
  
  
• Knacks Contribution In Implementing SAP CRM At A Leading Hi-Tech Company
  A CRM 4.0 with service Industry Add on to implement a sophisticated total customer service solution for Clients global customer base covering 60 million consumers. The scope involves implementing assisted support via Call Center's operated across the globe and non assisted support via web. The Channel supported for call Center's are Phone, Chat and E-mail.