Case Studies

Implementation of SAP CRM B2B

Knack Systems implemented SAP CRM B2B for providing functionality related to Quotation Management System using its global delivery model. The solution provides a single integrated system to the client’s distributors and wholesalers for obtaining quotes and streamlines the sales process.

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SAP CRM and BW Implementation and Upgrades for a Leading Hi-Tech Company

Knack Systems was chosen by this world’s leading technology company to be a part of one of their key SAP initiative initially in the US. As the initiative expanded to cover global locations the client had challenges related to cost, resource availability and breadth and depth of skills required to support this initiative. Knack Systems stepped up to the plate and leveraged its global delivery model to support multiple initiatives such Global rollout of CRM 4.0, Upgrade from CRM 4.0 to CRM 2007,BW Upgrade et al allowing cost optimization, rapid resource mobilization and a flexible resource schedule. The client and Knack System are continuously engaged in multiple other SAP initiatives successfully using global delivery model as a foundation for all these projects.

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SAP R/3 and SAP CRM Implementation and Application Support using Global Delivery model

Knack Systems created an efficient and integrated application by implementing SAP R/3 and CRM for providing Sales and Service functionality for the client. Knack Systems initially helped the client in systems implementation. After Go-Live Knack Systems transitioned to a separate Application Support team and is currently a trusted partner for managing the SAP environment and supporting new projects using its global delivery model and mature support methodology.

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