"It has been a pleasure working with Knacks team of CRM experts during our SD/CRM deployment. Knack provided us with competent hard to find talent that defined and implemented a highly complex CRM system landscape within the estimated timelines….. We look forward to Knacks continued long term support to our SAP initiative and have no issues recommending their services and personnel to other companies entering the CRM area of SAP"

VP Sales & Special Projects, Leading individual supplier for air conditioning & refrigeration products in the US

In today's economy, companies are challenged by globalization, deregulation and convergence. Companies today are looking towards technology to provide sophisticated solutions designed to achieve maximum customer satisfaction and profitability. Successful CRM is about understanding your customers, exceeding their demands for service and delivering value. At Knack Systems, we believe that applying leading technologies to help improve customer loyalty enhances your relationships with customers and gives you long-term competitive advantage.

Knack Systems' deep experience in CRM can help bring value to your customers. Our methodology goes beyond conventional wisdom of improving sales figures & reducing cost of marketing & service. Our experienced CRM practitioners focus on bringing value to your customers, improving customer loyalty and satisfaction by enhancing the overall buying & servicing experience life cycle. We also leverage the strong and proven collaboration platform built across SAP's latest NetWeaver platform, integrating front (CRM) and back office (ERP) functions into a single, customer centric operation.

We have a proven track record of successful implementations across industries. Our reputation is based on measurable parameters in terms of time to implement, cost of implementation and customer satisfaction level achieved through our capabilities. Some of our key factors involved behind the success of this practice are:

• Our skilled and experienced CRM practice team comprises of functional/ technical & Project Management professionals based globally.
  
  
• Domain expertise in Customer Relationship through Industry verticals.
  
  
• Functional expertise in Marketing, Sales and Service of CRM 4.0/5.0
  
  
• Rich Experience in People Centric CRM using SAP Portal, CRM Interaction Center with web client, Mobile solutions and web enabled Internet sales/ service solutions.
  
  
• Exposed to niche areas such as ERMS (Email Response Management System) Implementation & Sample management as relevant to the Pharma Industry.
  
  
• Proven Onsite/Offshore business model
  
  
• A fully functional Quality audit program running across the complete project life cycle.
  
  
• Strategic bench of highly qualified SAP CRM consultants
  
  
• Application of Best Practices for accelerated SAP CRM implementations.
  
  
• Rich understanding of Client expectations and ROI.
  
  
• Aggressive training programs in new technology areas with knowledge sharing tools.
  
  
• A very successful CRM practice, helping us attract and retain best of breed consultants.

We offer the following services to our global customers:

• Initial Full Life Cycle SAP CRM Implementations.
  
  
• Upgrading and extending existing SAP CRM Implementations.
  
  
• Integration projects for SAP CRM with other SAP & non-SAP solutions.
  
  
• Maintenance, support and optimization of existing SAP CRM implementations trough our proven onsite-offshore model.
  
  
• Providing consultancy services on Continuous Business Improvement to help maximize the ROI on SAP CRM Investment.

Case Studies

• SAP CRM B2B Order Processing
  
  
• Knacks Contribution In Implementing SAP CRM At A Leading Hi-Tech Company