"It has been a pleasure working with Knacks team of CRM experts during our SD/CRM deployment. Knack provided us with competent hard to find talent that defined and implemented a highly complex CRM system landscape within the estimated timelines….. We look forward to Knacks continued long term support to our SAP initiative and have no issues recommending their services and personnel to other companies entering the CRM area of SAP"

VP Sales & Special Projects, Leading individual supplier for air conditioning & refrigeration products in the US

Successful CRM is about understanding your customers, exceeding their demands for service and delivering value. At Knack Systems, we believe that applying leading technologies to help improve customer loyalty enhances your relationships with customers and gives you long-term competitive advantage.

Knack Systems started working with SAP CRM since its inception over 8 years ago. We have a proven track record of successful implementations across industries. Our reputation is based on measurable parameters in terms of time to implement, cost of implementation and customer satisfaction level achieved through our capabilities. Here is how some of the leading organizations in the world are benefitting from our services.

Our CRM Service Offering helps our client position their organization as a lead player in today’s fast changing business scenario, which is focused at acquiring and retaining customers by providing total customer satisfaction. Our service offerings are targeted at helping our clients in all phases of their CRM journey and includes the following:

• SAP CRM Test Drive
• Implementation Rollout and Integration
• Custom Development
• Upgrade & Migration
• Support, Maintenance and Optimization Services
• Testing

Our experienced CRM practitioners focus on bringing value to your customers, improving customer loyalty and satisfaction by enhancing the overall buying & servicing experience life cycle. We leverage the strong and proven collaboration platform built across SAP's NetWeaver platform, integrating front (CRM) and back office (ERP) functions into a single, customer centric operation.

Some key factors behind our success are :

• Very well developed Center of Excellence (CoE) for R&D and customer oriented initiatives
• Highly skilled and experienced SAP CRM practice team comprising of functional/ technical & Project Management professionals based globally.
• Domain expertise in Customer Relationship across multiple Industry verticals.
• Functional expertise in Marketing, Sales and Service
• Mature and Proven Global Delivery model
• An extensive Quality audit program running across the complete project life cycle.
• Application of Best Practices for accelerated SAP CRM implementations.
• Continuous training programs for skills enhancement and knowledge sharing program amongst the employees.
• A very successful CRM practice, helping to attract and retain best of breed consultants.

Test Drive Program

For organization considering a CRM implementation or an Upgrade, the latest version of SAP CRM presents an excellent choice. Simpler and much more powerful than previous versions, SAP CRM 7.0 has a dynamic new interface and a full suite of next-generation, multi-channel, and industry-specific capabilities beyond anything available in the market today.

However we understand that making a decision to implement a CRM system or to upgrade to 2007/7.0 requires building momentum with business users, getting their buy-in and securing funding for CRM 2007/7.0 implementation and upgrade initiative.

Knack Systems’s CRM Test Drive is aimed at supporting our clients in their SAP CRM journey.

The SAP CRM 7.0 Test Drive Program is delivered as a turnkey, ready-to-run, dedicated environment with CRM 7.0 and latest Support Package already installed and preloaded with the IDES Trial version. The Test Drive comes with standard IDES demo users, demo data and scenarios for Marketing, Sales and Service as well as named user logon access. In addition, complete access to UI configuration, how-to scripts, documentation and a support center is also provided.

Throughout the duration of the Test Drive, a team of CRM 2007/7.0 experts from Knack Systems is available to help you understand the features, functionality and benefits that your business can derive from SAP CRM 2007/7.0.

Key benefits of the CRM Test Drive program

• Helps in demonstrating key business processes in CRM 7.0 to understand the advantage of implementing/upgrading to CRM 7.0
• Provides a jumpstart to the IT team for upgrade/implementation planning for SAP CRM 7.0 even with limited resources available. It also helps the IT team in understanding the issues /challenges related to CRM 7.0 project in advance and doing a proper resource planning.
• Offers a low cost, low risk, high benefit approach to driving a rapid adoption and exposing business users to the new SAP CRM 7.0 functionality.
• Empowers Marketing, Sales, and Customer Service to be involved early on in the implementation or upgrade decision making.
• Delivers immediate access to dedicated SAP CRM 7.0 environment for business users.
• Provides the option to extend the Test-Drive program into the Requirement Gathering and verification phase resulting in rapid Implementation / Upgrade.

Implementation, Rollouts and Integration

Knack Systems has successfully completed CRM implementation for various clients across industry verticals. Our services include:

• Design and Prototype
• SAP CRM Product Customization and Configuration and Implementation
• Mobile Integration/PDAs - CRM Mobile and Mobile Applications Studio
• Data Integration - CRM Middleware with R/3, BW, APO, XI etc.
• Deployment and Performance Tuning
• Multi Country, Multi language and Multi Currency Global Rollout

Custom Development

Knack Systems has developed deep understanding of the CRM business applications and the underlying technology. This coupled with our industry knowledge helps us to develop custom code for clients whose business model is unique and where no off-the-shelf functionality is available.

Upgrade Services

Knack Systems has a full suite of SAP CRM upgrade offerings, from the technical upgrade of applications and architecture to the migration of client-specific customizations to new versions. In our functional upgrade services we bring the knowledge of new features and functionality in the newer version and help our clients in making the right decisions to achieve improved functionality We have invested in Migration/Upgrade Framework to achieve rapid upgrade from CRM 4.0, CRM 5.0 to CRM 2007/7.0.

Support, Maintenance and Optimization Services

Knack Systems’s Support and Maintenance offerings provide reliable and proven solutions. It leverages our Global delivery model and reduces the Total Cost of Ownership (TCO) of your CRM and other enterprise applications.

Knack's SAP CRM support services include:

• 24*7 Production Support
• Application Administration
• Application Enhancements
• Application Troubleshooting

Testing Services

We provide best in class, end to end, cost effective testing services on a balanced Onsite-Offshore delivery model.

Our services include:

• Independent Implementation Testing
• Localization Testing
• SAP CRM Functional and Performance Testing

Migration/Upgrade Framework:

Leveraging our knowledge from multiple SAP CRM implementations and Upgrades in various versions of SAP CRM including CRM 2007/7.0, Knack Systems using its Center of Excellence (CoE) has created a Framework for Upgrade to CRM 2007/7.0.

Knack Systems’ CRM Upgrade Framework combined with experienced consultants and mature global delivery model allows the organization to make the right choices for a CRM Upgrade and execute a safe, successful and cost-optimized CRM Upgrade.

Knack Systems’ 2007 Upgrade framework has taken into account key challenges, important activities and critical issues. Following are the key components of the Framework:

• "Test-Drive"
• Upgrade Vs. New-Deployment Evaluation
• UI Evaluation and Plan
• Functionality Comparison Matrix
• Data Integrity Evaluation
• Compatibility and Dependency Evaluation
• Testing Framework